Free Shipping on All Items to Mainland UK

Except for large items (those not able to be delivered by a Parcel Courier) to postcodes KW, IV, PH, PA, DD, AB, TR AND PL.

We are able to deliver to other destinations but please contact us first for a quote.

We use 2 types of courier, a standard parcel courier and our own vehicles.

Should you have a preferred delivery date, please note this in the "Special Instructions" box during checkout. We will try our best to deliver on a specified date, though are unable to guarantee this.

Saturday deliveries are possible though do incur an extra cost.

In all instances, deliveries must be signed for. The couriers are unable to leave parcels in your shed or garage etc.

Please ensure that you give us a daytime telephone number so the courier may contact you if necessary.

Standard Parcel Courier

• We use Parcelforce.
• When we despatch your item, you should receive an automated email from us, these are regularly spammed by some service providers so please check your spam box within 48 hours of paying for your order.
• Parcelforce will email you directly with your consignment number and an expected delivery date, again, these are regularly spammed.
• If you are not home when Parcelforce tries to deliver, a calling card will be left for you to contact them directly to arrange an alternative delivery date.
• The courier will hold your parcel at their depot for 48 hours after a calling card has been left at your address. If you do not contact them within this time your parcel will automatically be returned to the Quatropi warehouse and a further shipping charge will apply for redelivery.
• No delivery appointments can be made.
• You are able to track your parcel online, Parcelforce will email you a link

Quatropi Drivers

• Depending on where you live, we may despatch your item with own own driver in our own vehicle.
• The Quatropi desptach team will call you for an appointment.
• The service is a 1 man "to your door" service. Please make sure that you have help available, if you need it, to site your new furniture in the room of your choice.
• We are able to provide a 2 man delivery service if preferred at an extra cost, please email us for a quote.
• Delivery is to a ground floor area only.
• The driver will not remove any packaging.

Returns

Returns will be accepted for a full refund or replacement, as required, providing that they have not been assembled and are returned in original packaging. Please return any items to our warehouse address, as shown on the "Contact Us" page.

We must receive notification of any returns within 7 days of receipt

Please inform us by email if you intend to return an item, quoting your original order number and stating whether your require a refund or replacement item.

Quatropi will not be held liable, nor can insure, any items during return transit.

On receipt of your goods in our warehouse, we will inspect the contents and providing no damage has been incurred, a full refund will be issued to the original payment method only.

Please allow up to 7 days for refunds to be processed

In postcodes excluded from our free delivery, we will need to deduct the cost of original delivery from any refunds processed