Home > Delivery & Returns
Except for large items (those not able to be delivered by a Parcel Courier) to postcodes KW, IV, PH, PA, DD, AB, TR AND PL.
We are able to deliver to other destinations but please contact us first for a quote.
We use 2 types of courier, a standard parcel courier and our own vehicles.
Should you have a preferred delivery date, please note this in the "Special Instructions" box during checkout. We will try our best to deliver on a specified date, though are unable to guarantee this.
Saturday deliveries are possible though do incur an extra cost.
In all instances, deliveries must be signed for. The couriers are unable to leave parcels in your shed or garage etc.
Please ensure that you give us a daytime telephone number so the courier may contact you if necessary.
Returns will be accepted for a full refund or replacement, as required, providing that they have not been assembled and are returned in original packaging. Please return any items to our warehouse address, as shown on the "Contact Us" page.
We must receive notification of any returns within 7 days of receipt
Please inform us by email if you intend to return an item, quoting your original order number and stating whether your require a refund or replacement item.
Quatropi will not be held liable, nor can insure, any items during return transit.
On receipt of your goods in our warehouse, we will inspect the contents and providing no damage has been incurred, a full refund will be issued to the original payment method only.
Please allow up to 7 days for refunds to be processed
In postcodes excluded from our free delivery, we will need to deduct the cost of original delivery from any refunds processed