This recent interview with our Chairman, Julian Scott, gives a pretty good summary of what we are all about.
Well, we’re a family business that genuinely cares about people – staff, customers, suppliers and partners are all treated in a respectful and friendly way. This is our code of honour.
We believe there are a number of areas that give us an edge over most of our competitors:
We design and source many of our products and so you will not find 85% of our furniture for sale anywhere else.
We hold stock of more than 90% of our items at our various warehouses based in the midlands – this means our average delivery time to our customers is 4.3 days.
We have our own delivery team to deliver our larger items. This means the guys that knock on the customers’ door know the products, can help and advice and give a friendly and professional service.
We understand that customers often need to talk to us before, during or after the sale and we are set up to ensure that during normal office hours we will always answer calls with knowledgeable and friendly staff.
Of course, from time to time things go wrong so we have staff that are committed to sorting any post-delivery issues out as quickly as possible. We will always be fair and reasonable and will do our very best to try to keep every customer satisfied.
Even when we are the only supplier available we believe in fair consistent prices. Without the mark-up of wholesalers in the chain we can usually blow our competitors’ prices away.
Our expert staff have great experience in designing and sourcing special bespoke and made to order furniture. If you can’t see what you like on the site don’t hesitate to have a chat with one of our sales team about your specific needs.
We are a small to medium size family business that specialise in modern furniture. We design, source, stock and deliver direct to the public. We are super-passionate about the quality of our products. We have been going since 2004 with strong growth every single year. We are constantly developing our products and services and have an incredibly exciting future mapped out.
Our warehouse and offices are open 9am - 6pm Monday - Friday, 9am - 4pm Saturdays and 9am - 4pm bank holidays.
We do have small showrooms which will be closed from 31/12/20 until further notice.
Virtual appointments are available so please click here to get in touch, alternatively you make an appointment by phone on 02476 642139