At Quatropi we offer Free Shipping on most items to Mainland UK with the exception of a few postcodes (detailed below). We use 3 main types of courier service depending on the delivery address and products purchased:

Deliveries must be signed for in all instances. The couriers are unable to leave parcels in your shed or garage, etc. Please ensure that you provide a daytime contact number on your order so the courier can contact you if necessary.

 

Parcel Courier

Here's what to expect when ordering smaller items

Courier Provider

Parcelforce

For Product Type

Smaller Items

Delivery Booked In

No

Packaging

Packaged and labelled appropriately

Items Delivered To

To the door of the address and handed over to the resident

Delivery Timing

Up to 3 working days

Property Restrictions

None

Assistance Required

None

Packaging Removed

No

Assembly Included

No

Signature Required

Yes

 

Tracking

You will receive an email containing a courier tracking link when we dispatch your item - this can take up to 48 hours to activate. Please check your junk folder in your emails as it is flagged as spam by some email providers.

Missed Deliveries

A calling card will be left for you to contact the courier directly to arrange an alternative delivery date if you are not home when they attempt delivery.

The courier will hold your parcel at their depot for 48 hours after a calling card has been left at your address. If you do not contact them within this time your parcel will automatically be returned to the Quatropi warehouse and a further shipping charge will apply for redelivery.

Postcodes Chargeable for Service

Incur £10 Premium

PA, AB, PH, IV, BT

Incur £15 Premium

JE, GY, IM, PO30-41, HS, KA27-28, KW, ZE

 
 

Pallet Courier

Here's what to expect when receiving items on a pallet

Courier Provider

Pallex

For Product Type

Bigger items that are suitable for pallet delivery. This is predominately garden furniture items

Delivery Booked In

Yes - the courier will contact the customer directly to arrange

Packaging

Items will be securely attached to a wooden pallet. The items will be delivered and left on the pallet. The customer will need to dispose of the pallet as the courier will not remove the items from the pallet or take the pallet away

Items Delivered To

Kerbside/Driveway only

Delivery Timing

Up to 10 working days

Assistance Required

The customer will need to remove the items from the pallet and dispose of the pallet

Tracking Available

No

Packaging Removed

No

Assembly Included

No

Signature Required

Yes

 

Property Restrictions

As it is a kerbside delivery with a pallet courier, this service is not suitable for properties with restricted access or some flats/apartments. If you opt for this service and you live in a flat/apartment your delivery method will be changed to a Quatropi Delivery automatically.

Missed Deliveries

The pallet will be returned to the depot and you will be contacted to rearrange delivery if you are not home when the courier attempts delivery. If there is no contact, the items will return to the Quatropi warehouse and a further shipping charge will apply for redelivery.

Postcodes Chargeable for Service

Incur £45 Premium

PA, AB, PH, IV

Incur £65 Premium

BT

Incur £75 Premium

JE, GY, IM, PO, HS, KA, KW, ZE

 

 
 

Quatropi Delivery

Here's what to expect when receiving items by our team

Courier Provider

Quatropi

For Product Type

This is used for our 'big and bulky' items such as dining sets and sideboards

Delivery Booked In

Yes - the customer will be notified via email or phone about your delivery slot. The driver will also call you on the day to advise of timing. Please check your junk folder as emails can be flagged as spam by some email providers.

Packaging

Packaged suitable for transportation - usually in manufacturing packaging

Items Delivered To

To a ground floor room of your choice (access permitting)

Delivery Timing

Up to 10 working days. 20 working days for some Scotland and Cornwall addresses

Property Restrictions

We will need access for a large box van. Please get it touch with us if there are any issues with access

Assistance Required

Delivery will be with 1-man delivery service who may require assistance to site your furniture in the room of your choice

Tracking Available

No

Packaging Removed

No

Assembly Included

No

Signature Required

Yes

 

Assembly Not Included

Assembly and removal of packaging is not included as standard. For assembly options, continue reading for details about our Quatropi Delivery+ Service. You can upgrade your delivery service at an additional cost - contact the team if you would like to discuss upgrading to Quatropi Delivery+.

Missed Deliveries

Please let us know in advance if this day is not suitable to prevent any redelivery free. If you are not in for the delivery, the goods will be returned to the Quatropi warehouse and your delivery will be rebooked - which may take up to an additional 10 working days.

Postcodes Chargeable for Service

Incur £49 Premium

PL, AB, DD, PH1-14, LL58-78

Incur £99 Premium

TR, PA20-27, PH15-40

Postcodes Excluded

BT, JE, GY, IM, ZE, PA28-80, PH41, IV, KW, HS, PO30-41, KA27-28

 
 

Quatropi Delivery+

The standard Quatropi Delivery terms apply as well as the service below

Sofa Delivery

Quatropi Delivery+ is mandatory for all sofa deliveries. When ordering a sofa, you will be given several options at checkout - see the table below for a detailed breakdown of each tier. If you are unsure of what service you require, contact the Delivery team for support.

 

Bronze

£30

Silver

£75

Gold

£150

1-man Delivery

2-man Delivery

2-man Delivery

No Packaging Removed

No Packaging Removed

All Packaging removed

Assembly not included

Assembly not included

Assembly included

Delivered to Doorstep

Delivered to Room of Choice

Delivered to Room of Choice

Ground Floor only

Ground Floor only

Ground Floor only

 

Furniture Assembly

Do you want you furniture assembled by our expert team? This service can be added to your order at a premium - the cost depends on the furniture that you have ordered. Contact the team to discuss adding furniture assembly to your order.

 
 

Premium Fast Pallets

This option will appear at checkout on selected garden furniture

Courier Provider

Pallex

For Product Type

Only available on selected garden furniture

Delivery Booked In

No

Packaging

Items will be securely attached to a wooden pallet. The items will be delivered and left on the pallet. The customer will need to dispose of the pallet as the courier will not remove the items from the pallet or take the pallet away

Items Delivered To

Kerbside/Driveway

Delivery Timing

Up to 3 working days

Assistance Required

The customer will need to remove the items from the pallet and dispose of the pallet

Tracking Available

No

Packaging Removed

No

Assembly Included

No

Signature Required

Yes

 

Property Restrictions

As it is a kerbside delivery with a pallet courier, this service is not suitable for properties with restricted access or some flats/apartments. If you opt for this service and you live in a flat/apartment your delivery method will be changed to a Quatropi Delivery automatically and any premium for quick delivery will be refunded (the chargeable postcode fee will remain in place).

Missed Deliveries

The pallet will be returned to the depot and you will be contacted to rearrange delivery if you are not home when the courier attempts delivery. If there is no contact, the items will return to the Quatropi warehouse and a further shipping charge will apply for redelivery.

Postcodes Chargeable for Service

Incur £80 Premium

BT, JE, GY, IM, ZE, HS

Incur £110 Premium

PO, KA, KW

Incur £35 Premium

All other UK postcodes

 
 

Saturday Pallet Service

This option will appear at checkout on selected garden furniture

Courier Provider

Pallex

For Product Type

Only available on selected garden furniture

Delivery Booked In

No - it will be any time on Saturday

Packaging

Items will be securely attached to a wooden pallet. The items will be delivered and left on the pallet. The customer will need to dispose of the pallet as the courier will not remove the items from the pallet or take the pallet away

Items Delivered To

Kerbside/Driveway

Delivery Timing

Next available Saturday. Orders placed after 07:00 Thursday will be delivered the following Saturday

Assistance Required

The customer will need to remove the items from the pallet and dispose of the pallet

Tracking Available

No

Packaging Removed

No

Assembly Included

No

Signature Required

Yes

 

Property Restrictions

As it is a kerbside delivery with a pallet courier, this service is not suitable for properties with restricted access or some flats/apartments. If you opt for this service and you live in a flat/apartment your delivery method will be changed to a Quatropi Delivery automatically and any premium for quick delivery will be refunded (the chargeable postcode fee will remain in place).

Missed Deliveries

The pallet will be returned to the depot and you will be contacted to rearrange delivery if you are not home when the courier attempts delivery. If there is no contact, the items will return to the Quatropi warehouse and a further shipping charge will apply for redelivery.

Postcodes Chargeable for Service

Incur £160 Premium

PO, KA, KW

Incur £160 Premium

PO, KA, KW

Excluded Postcodes

BT, JE, GY, IM, ZE, PA, FK, DD, PH, AB, IV, KW, HS