| Product type |
Example of products |
14 day no quibble returns? |
Full warranty period |
What's included |
What's excluded |
Free extended manufacturing/structural warranty period |
What's included |
What's excluded |
| Sofas and Armchairs |
All indoor sofas, armchairs and related accessories |
Sorry but no as they are made to order |
1 year |
Any fault with the product |
Damage caused by customer, misuse or overloading |
10 years |
Manufacturing defects on the construction of the frame, springs, hardware and feet |
Fabric wear & cushion shape |
| Cabinets & Tables in stock |
Dining tables, coffee tables, end tables, desks, sideboards, cabinets, bookcases, display units, tv stands |
Yes |
1 Year |
Any fault with the product |
Damage caused by customer, misuse or overloading |
n / a |
|
|
| Cabinets & tables made to order |
As above but highlighted as "Made to order" |
Sorry but no as they are made to order |
1 Year |
Any fault with the product |
Damage caused by customer, misuse or overloading |
2 years |
Hardware failure, structural integrity, surface adhesion |
Damage from wear, scratches, knocks. Broken or chipped glass, issues arising from incorrect assembly, misuse, fading from direct sunlight |
| Dining Chairs, Office Chiars and Barstools |
Dining chairs, office chairs, occasional chairs in stock, barstools |
|
1 Year |
Any fault with the product |
Damage caused by customer, misuse or overloading |
n / a |
|
|
| Beds |
Complete beds |
Please check with us as some beds are made to order and some not |
1 Year |
Any fault with the product |
Damage caused by customer, misuse or overloading |
3 years |
Timber frame, structural integrity, moving parts & feet |
Fabric wear & cushion shape. Broken slats |
| Garden Furniture |
Dining sets, sofa sets, daybeds, sunbeds, hanging chairs, accessories |
|
1 Year |
Any fault with the product |
Damage caused by customer, misuse or overloading |
2 years |
Structural integrity, materials, hardware |
Weather damage, goods shipped outside of the UK, furniture covers, cushions left unprotected outside for prolonged periods |
| Electrical Items |
Lighting, furniture with integrated lighting |
|
1 Year |
Any fault with the product |
Damage caused by customer, misuse or overloading |
n / a |
|
|
| Accessories |
Ornaments, mirrors, artwork |
|
1 Year |
Any fault with the product |
Damage caused by customer / fitting / hanging probems |
n / a |
|
|
| Dreamweavers |
Rugs, cushions, throws |
|
1 Year |
Any fault with the product |
Damage caused by customer |
n / a |
|
|
