Product type | Example of products | 14 day no quibble returns? | Full warranty period | What's included | What's excluded | Free extended manufacturing/structural warranty period | What's included | What's excluded |
---|---|---|---|---|---|---|---|---|
Sofas and Armchairs | All indoor sofas, armchairs and related accessories | Sorry but no as they are made to order | 1 year | Any fault with the product | Damage caused by customer, misuse or overloading | 10 years | Manufacturing defects on the construction of the frame, springs, hardware and feet | Fabric wear & cushion shape |
Cabinets & Tables in stock | Dining tables, coffee tables, end tables, desks, sideboards, cabinets, bookcases, display units, tv stands | Yes | 1 Year | Any fault with the product | Damage caused by customer, misuse or overloading | n / a | ||
Cabinets & tables made to order | As above but highlighted as "Made to order" | Sorry but no as they are made to order | 1 Year | Any fault with the product | Damage caused by customer, misuse or overloading | 2 years | Hardware failure, structural integrity, surface adhesion | Damage from wear, scratches, knocks. Broken or chipped glass, issues arising from incorrect assembly, misuse, fading from direct sunlight |
Dining Chairs, Office Chiars and Barstools | Dining chairs, office chairs, occasional chairs in stock, barstools | 1 Year | Any fault with the product | Damage caused by customer, misuse or overloading | n / a | |||
Beds | Complete beds | Please check with us as some beds are made to order and some not | 1 Year | Any fault with the product | Damage caused by customer, misuse or overloading | 3 years | Timber frame, structural integrity, moving parts & feet | Fabric wear & cushion shape. Broken slats |
Garden Furniture | Dining sets, sofa sets, daybeds, sunbeds, hanging chairs, accessories | 1 Year | Any fault with the product | Damage caused by customer, misuse or overloading | 2 years | Structural integrity, materials, hardware | Weather damage, goods shipped outside of the UK, furniture covers, cushions left unprotected outside for prolonged periods | |
Electrical Items | Lighting, furniture with integrated lighting | 1 Year | Any fault with the product | Damage caused by customer, misuse or overloading | n / a | |||
Accessories | Ornaments, mirrors, artwork | 1 Year | Any fault with the product | Damage caused by customer / fitting / hanging probems | n / a | |||
Dreamweavers | Rugs, cushions, throws | 1 Year | Any fault with the product | Damage caused by customer | n / a |